Less than 1 week –
10-30 hrs/week –
We are running an IVR on a toll free number which is terminated on PRI line.
Call flow is as follows... Caller calls on toll free number and we try to connect to an agent without ansering the call on Toll free number...As soon as agent pick up the call we answer the call and patch the call with the caller.
Issue - On most calls, caller is not able listen to any ring tone or network message coming from ...