More than 6 months –
10-30 hrs/week –
- 1st level technical support agent for a Saas solution specialized in foreign language learning.
- The agent will need to take care of the Live-Chat technical support requests as well as the support tickets. We use zopim for live-chat integrated with Zendesk for the ticketing system.
- The agent will also need to intervene remotely with Team Viewer when needed.
- IT skills for Windows and Mac operating systems is needed as well as a good understanding of web technologies.
- Perfect command of ...