Support a client in a payment device replacement project. Troubleshoot remote issues, copy files, and ensure smooth operations. Communicate with on-site installers and bridge the gap between technicians and the unit...

Looking for an MSP Tech to handle occasional L2/L3 type ticket escalations and some project work. We are small MSP with customers all over the US and in PH. We have a need for occasional escalations that come in through our help desk. While we do not necessarily have urgent on-call needs, we are looking for someone who is reliable, responds in a timely fashion, and communicates with us and customers well. We currently have a need for roughly 6 to 10 hours per week, can be more with project work. Same day help is appreciated for higher priority items, but a majority could be scheduled with you the next working day. MUST HAVE DAY TIME AVAILABILITY AND LOCATED IN THE US. We are looking for someone that is experienced with: a) M365 -Email/Exchange Management -SharePoint setup/migrations/configuration -OneDrive -Teams b) QuickBooks Desktop -Network connections -Migration to new server -Basic connectivity /login issues c) L2/L3 Help Desk support -Various Windows and application troubleshooting -MacOS Support -Bonus if you have experience in networking equipment. -Bonus if you have worked in an MSP environment previously REQUIRED: Excellent customer service skills. Loves what they do and customers can feel it with every interaction. Looking for someone US based that has day time availability (~8:00am CST - 5:00pm CST). Some work can be worked off those hours, especially project work - but a majority of the time we need someone during the day to work on a customer facing issue with them. As mentioned above, some items we could need same day help, but a majority of our requests can be scheduled for the next day.

We are seeking a Junior Network Technician to join our team. As a Junior Network Technician, you will be responsible for assisting with the setup, configuration, and maintenance of our company's network infrastructure. Your main tasks will include troubleshooting network issues, performing routine maintenance, and assisting with network upgrades. The ideal candidate should have a good understanding of networking concepts, excellent problem-solving skills, and a strong attention to detail. Skills required: - Knowledge of TCP/IP, DNS, DHCP - Experience with Cisco routers and switches - Familiarity with network monitoring tools - Basic understanding of LAN/WAN technologies This is a medium-sized project with an expected duration of 1 to 3 months. We are looking for someone with an intermediate level of expertise in network administration.

We are trying to move our 60+ servers away from IP4 and over to IP6, but it's a baffling ordeal. After spending many hours, we are stuck in "network unreachable" from ssh. We are looking for someone to help us set up IPv6 without disrupting our existing IP4. If you have experience with IPv6, IGW, CIDR, routing, etc. this is an easy gig for you and will probably only take an hour of your time. The project entails getting on a google meet and walking us through the config and testing.

I NEED SOMEOMEONE TO CONNECT MY COMPUTERS TO SHARE

Need network architect to design a simple basic SaaS environment for a new start up. design must include the following elements (or explain why not recommended). ❏    Admin, application, and security event logs are installed. ❑    A centralized logging system and alerting system is used ❏    Log Management Process and Access to Logs. A log management process has been formalized to make sure that access to change the log configuration and access to modify logs is restricted. ❑  Recommend system monitoring tools. Example: alerts, notification parameters, alert recipient settings, software versions, etc. ❑ Provide details of monitoring system configuration (i.e. what is the system set to monitor?) Note: include the name of the monitoring software and current version in place ❑    Production systems are monitored by intrusion detection software ❑    Current intrusion detection rules sets that demonstrate that the system is in place and configured to detect malicious traffic ❑    Production networks and hosts are protected by firewalls ❑    Networks are segmented in order to prevent data leakage ❑    System configurations, settings, and defaults are backed up ❑  System capacity is monitored on a continuous basis (CPU, memory, storage, and bandwidth) ❏    The availability of the production website and web app is monitored 24/7/365 ❑    Describe how system expansion and scaling is forecasted ❑    A patch management process exists to confirm that operating system level vulnerabilities are remediated in a timely manner. In addition, production servers are scanned to test patch compliance on a quarterly basis. Provide evidence of the patch mangement process in action. ❑    The system must generate a listing of users and administrators with access rights to the dev., testing, and production environment ❑    SSH service is accessible to only a pre-approved/whitelist IP addresses or segments ❑    All system API connections are encrypted ❑    Two Factor Authentication(2FA) is enabled on all systems that support it ❑    All browser sessions are forced to use TLS 1.2 HTTPS connections ❑ Recommend virtual and physical VPNs AND screen capture of the encryption configuration of all VPNs in use. ❑    Source code is restricted to only authorized users "❑  File integrity policies and procedures; AND • File integrity monitoring system configuration showing files and directories monitored; AND • Configuration setting and evidence for alerting security personnel of unauthorized modification of software and configuration parameters; AND • Configuration setting and evidence for weekly critical file comparison (if applicable)" ❑    Development, testing, and production environments are logically separated ❑    Maintain documentation describing backup scope and schedule. Suggest a listing of the data and critical system files that are backed up. All databases and file storage systems have backups and redundancies in place ❑  Backup Logs for critical system files, data, and or servers for the entire reporting period are saved. ❑  Screenshot showing users set up to receive backup process alerts. ❑    Backups occur in an automated fashion ❑    Backup processes are monitored for failure; failure results in an alert and an incident ticket ❑   Sample backup failure alerts or how configured to provide alerts if no failures during the Reporting Period. ❑    The data restoration process is defined in a checklist or procedure ❑    All sensitive customer data is encrypted at rest

We are seeking a computer technician to provide one time setup for remote management software on 10 computers, 10 iPads, 1 server and network devices. The technician will be responsible for ensuring that the software is installed correctly and the devices are properly configured to enable remote management capabilities. The ideal candidate should have the following skills: - Strong knowledge of computer hardware and software - Experience with remote management software - Familiarity with both Windows and macOS operating systems - Excellent troubleshooting and problem-solving skills - Attention to detail and ability to follow instructions This is a small-sized project that requires one day of onsite work. The duration of the project is 'under 1 month'. We are looking for a technician with an 'intermediate' level of expertise.

We are looking for a Junior Network Technician to join our team. As a Junior Network Technician, you will work under the guidance of senior technicians to assist in the installation, configuration, and maintenance of network systems. Your responsibilities will include troubleshooting network issues, performing network upgrades, and providing technical support to end-users. The ideal candidate should have a basic understanding of network protocols, routing, and troubleshooting techniques. This is a great opportunity for someone who is passionate about networking and wants to kickstart their career in this field. Skills required: - Basic knowledge of network protocols and concepts - Familiarity with routing and switching - Troubleshooting skills - Strong communication skills - Attention to detail

Need to resolve several network issues with the servers currently in place. This will be the first of several projects.

We have a Dell R640 and two Dell ME4012s. We'd like to configure these so the R640 is the Controller/Host for both of the ME4012s. We'd also like for all the storage to be accessible by our team of 30 users via our Cisco switch. We're looking to have this done as soon as possible. Thanks.