More than 6 months –
30+ hrs/week –
We are a SaaS company, and we need a support person to answer tickets between 21:00 GMT and 03:00 GMT.
The support engineer should be able to learn the different possible problems, answer the simple questions (some of them have templates already) and call (skype) the right technical person in case of an urgent issue.
We are dealing with Redis NOSQL database, so any relevant knowledge would be a big advantage.
As most of the work is working ...