3 to 6 months –
Less than 10 hrs/week –
We run an online support service for small business users of MYOB Accounting Software in Australia. At this time, we have only one support agent, but we would like two things to happen:
1) Help her make more efficient use of her time, and
2) In time, engage more support staff
To achieve the first of these aims, we need to package as many services up as possible and get the work done offshore. Apart from this, we need to ...