Process improvement Jobs

8 were found based on your criteria

  • Hourly – More than 6 months – 30+ hrs/week – Posted
    We are a fast-growing, highly respected, young company that is now seeking to improving the overall structure and productivity and stabilize growth. Our website is a progressive, thought-provoking and alternative online platform for people exploring all aspects of Conscious Relationships, Conscious Sexuality, Natural Intimate Health & Beauty and Self Love. We provide articles, natural products and online courses; all aimed at inspiring and empowering women and men around the globe. We are now looking for an experienced Head of Customer Service (HCS) that is conscious & open minded (see topics above), mission-focused, strategic, and process- minded leader with experience in managing & scaling customer service, and developing a performance culture (based on creativity, fun and opportunities) among a group of diverse, talented individuals. The HCS is a leader who is able to enable others to deliver measurable results that make the common vision a reality. The HCS will ensure nothing less than excellent customer service. Meaning we want every person (customer or not) that reaches out to us to be heard and the request handled in a way that it leaves the person satisfied. Responsibilities Reporting to the Founders, the HCS will lead all customer communication (support via website, email, phone and social media) and will have the following responsibilities: For a strong & flexible team that carries the same values and sense of quality as the founders. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Improve the customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Key Qualifications As a prerequisite, the successful candidate must believe in the core values of our company and be driven by its mission. The candidate should demonstrate a passion for breaking new ground by leading the way. Beyond that, we are seeking a candidate that has proven experience with implementing and managing and world class customer service experience. The successful candidate will most likely have had management experience. As noted, this is an organization which is driven by its values, so experience in managing a “values- driven” team will be highly prized. 3+ years of experience as a customer service manager 2+ years of experience in providing customer service support Excellent knowledge of management methods and techniques Perfect English, both verbally and in writing Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Additional requirements are: Serving & Supporting is your Passion - you should love communicating with people from an open, compassionate and supportive mindset. No request is too weird or small for you and will be handled with the utmost care. You strive to create the best service experience possible. People reaching out to us feel held by providing a secure space where they are helped and inspired. Results - proven track record of exceeding goals; evidence of the ability to consistently make good ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    We are a fast-growing, highly respected, young company that is now seeking to improving the overall structure and productivity and stabilize growth. Our website is a progressive, thought-provoking and alternative online platform for people exploring all aspects of Conscious Relationships, Conscious Sexuality, Natural Intimate Health & Beauty and Self Love. We provide articles, natural products and online courses; all aimed at inspiring and empowering women and men around the globe. We are now looking for an experienced Head of Customer Service (HCS) that is conscious & open minded (see topics above), mission-focused, strategic, and process- minded leader with experience in managing & scaling customer service, and developing a performance culture (based on creativity, fun and opportunities) among a group of diverse, talented individuals. The HCS is a leader who is able to enable others to deliver measurable results that make the common vision a reality. The HCS will ensure nothing less than excellent customer service. Meaning we want every person (customer or not) that reaches out to us to be heard and the request handled in a way that it leaves the person satisfied. Responsibilities Reporting to the Founders, the HCS will lead all customer communication (support via website, email, phone and social media) and will have the following responsibilities: For a strong & flexible team that carries the same values and sense of quality as the founders. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Improve the customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Key Qualifications As a prerequisite, the successful candidate must believe in the core values of our company and be driven by its mission. The candidate should demonstrate a passion for breaking new ground by leading the way. Beyond that, we are seeking a candidate that has proven experience with implementing and managing and world class customer service experience. The successful candidate will most likely have had management experience. As noted, this is an organization which is driven by its values, so experience in managing a “values- driven” team will be highly prized. 3+ years of experience as a customer service manager 2+ years of experience in providing customer service support Excellent knowledge of management methods and techniques Perfect English, both verbally and in writing Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Additional requirements are: Serving & Supporting is your Passion - you should love communicating with people from an open, compassionate and supportive mindset. No request is too weird or small for you and will be handled with the utmost care. You strive to create the best service experience possible. People reaching out to us feel held by providing a secure space where they are helped and inspired. Results - proven track record of exceeding goals; evidence of the ability to consistently make good ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    We are a fast-growing, highly respected, young company that is now seeking to improving the overall structure and productivity and stabilize growth. Our website is a progressive, thought-provoking and alternative online platform for people exploring all aspects of Conscious Relationships, Conscious Sexuality, Natural Intimate Health & Beauty and Self Love. We provide articles, natural products and online courses; all aimed at inspiring and empowering women and men around the globe. We are now looking for an experienced Head of Customer Service (HCS) that is conscious & open minded (see topics above), mission-focused, strategic, and process- minded leader with experience in managing & scaling customer service, and developing a performance culture (based on creativity, fun and opportunities) among a group of diverse, talented individuals. The HCS is a leader who is able to enable others to deliver measurable results that make the common vision a reality. The HCS will ensure nothing less than excellent customer service. Meaning we want every person (customer or not) that reaches out to us to be heard and the request handled in a way that it leaves the person satisfied. Responsibilities Reporting to the Founders, the HCS will lead all customer communication (support via website, email, phone and social media) and will have the following responsibilities: For a strong & flexible team that carries the same values and sense of quality as the founders. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Improve the customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Key Qualifications As a prerequisite, the successful candidate must believe in the core values of our company and be driven by its mission. The candidate should demonstrate a passion for breaking new ground by leading the way. Beyond that, we are seeking a candidate that has proven experience with implementing and managing and world class customer service experience. The successful candidate will most likely have had management experience. As noted, this is an organization which is driven by its values, so experience in managing a “values- driven” team will be highly prized. 3+ years of experience as a customer service manager 2+ years of experience in providing customer service support Excellent knowledge of management methods and techniques Perfect English, both verbally and in writing Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Additional requirements are: Serving & Supporting is your Passion - you should love communicating with people from an open, compassionate and supportive mindset. No request is too weird or small for you and will be handled with the utmost care. You strive to create the best service experience possible. People reaching out to us feel held by providing a secure space where they are helped and inspired. Results - proven track record of exceeding goals; evidence of the ability to consistently make good ...
  • Hourly – Less than 1 week – 10-30 hrs/week – Posted
    Are you a cyber stalker? Are you on social media every day? Are you good at investigating people? Are you good at writing step by step processes? We are looking for someone who is proficient in utilizing the following networks to identify people based off of limited information. Facebook, Twitter, LinkedIn, Google +, Foursquare, Instagram, Tumblr, Vine, and Youtube. Based on each of the above mentioned networks we need a written step by step process on how to properly search and ...
  • Fixed-Price – Est. Budget: $150.00 Posted
    I'm looking for someone to help "map" the site struction + navigation of a reasonably complex website, complete with page-flow mapping, screenshots, and clear lines delineating the relationship of certain pages to others. The purpose of this exercise is to get a sense of the complexity of the website, as well as identify opportunity areas to streamline the browsing experience throughout.
  • Hourly – Less than 1 month – 30+ hrs/week – Posted
    ABOUT THE JOB: Do you live and breathe visual process design? Do you love taking complex, complicated information and turning it into visual processes that are efficient and easy to understand? Then we should talk. We are looking for a super passionate and talented process designer to help us turn complex workflows and ideas into effective visual processes that save us time, headache and money. We need someone who is experienced in creating visual processes, dependable and readily available to ...
  • Hourly – Less than 1 month – 30+ hrs/week – Posted
    ABOUT THE JOB Do you live and breathe process design? Do you love taking unorganized tasks and simplifying them into efficient and easy-to-understand processes? Then we should talk. We are looking for a super passionate and talented process designer to help us turn complex workflows and ideas into effective processes that save us time, headache and money. We need someone who is experienced in process design, dependable and readily available to work. Experience in creating visual processes is a major ...
  • Hourly – 1 to 3 months – 10-30 hrs/week – Posted
    - Providing ad hoc data analysis support for a team of service desk engineers. - Must have good experience with Excel (including creating dashboard through it, and pivot tables manipulation) - Will also provide process documentation and analysis support for the existing process within the service desk using Visio.
loading