Process improvement Jobs

7 were found based on your criteria

  • Hourly – More than 6 months – 10-30 hrs/week – Posted
    I own a photography agency and we create virtual tours. I need someone to manage much of the back office job as well as some typical administrative assistant work. I strongly prefer to work with someone in the USA. - office administrator - executive assistant - handle customer relations, shoot scheduling, answer questions about how shoots work, how to embed photos on a website, etc. - manage photographers. they'd call, engage, and finalize details of a shoot with a photographer. some subtle negotiation ...
  • Hourly – More than 6 months – Less than 10 hrs/week – Posted
    Can you rattle off procedures aka step-by-step recipes to success? Do you have many years of experience doing this? Can you look at a company and analyze it's processes and see where they stand to benefit the most with small to large changes and enhancements? Are you really good at getting a company organized? Do you know how to manage a web dev/marketing agency? (Digital Agency) If you are really good at all of these things, and MOST ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    We are a fast-growing, highly respected, young company that is now seeking to improving the overall structure and productivity and stabilize growth. Our website is a progressive, thought-provoking and alternative online platform for people exploring all aspects of Conscious Relationships, Conscious Sexuality, Natural Intimate Health & Beauty and Self Love. We provide articles, natural products and online courses; all aimed at inspiring and empowering women and men around the globe. We are now looking for an experienced Head of Customer Service (HCS) that is conscious & open minded (see topics above), mission-focused, strategic, and process- minded leader with experience in managing & scaling customer service, and developing a performance culture (based on creativity, fun and opportunities) among a group of diverse, talented individuals. The HCS is a leader who is able to enable others to deliver measurable results that make the common vision a reality. The HCS will ensure nothing less than excellent customer service. Meaning we want every person (customer or not) that reaches out to us to be heard and the request handled in a way that it leaves the person satisfied. Responsibilities Reporting to the Founders, the HCS will lead all customer communication (support via website, email, phone and social media) and will have the following responsibilities: For a strong & flexible team that carries the same values and sense of quality as the founders. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Improve the customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Key Qualifications As a prerequisite, the successful candidate must believe in the core values of our company and be driven by its mission. The candidate should demonstrate a passion for breaking new ground by leading the way. Beyond that, we are seeking a candidate that has proven experience with implementing and managing and world class customer service experience. The successful candidate will most likely have had management experience. As noted, this is an organization which is driven by its values, so experience in managing a “values- driven” team will be highly prized. 3+ years of experience as a customer service manager 2+ years of experience in providing customer service support Excellent knowledge of management methods and techniques Perfect English, both verbally and in writing Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Additional requirements are: Serving & Supporting is your Passion - you should love communicating with people from an open, compassionate and supportive mindset. No request is too weird or small for you and will be handled with the utmost care. You strive to create the best service experience possible. People reaching out to us feel held by providing a secure space where they are helped and inspired. Results - proven track record of exceeding goals; evidence of the ability to consistently make good ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    We are a fast-growing, highly respected, young company that is now seeking to improving the overall structure and productivity and stabilize growth. Our website is a progressive, thought-provoking and alternative online platform for people exploring all aspects of Conscious Relationships, Conscious Sexuality, Natural Intimate Health & Beauty and Self Love. We provide articles, natural products and online courses; all aimed at inspiring and empowering women and men around the globe. We are now looking for an experienced Head of Customer Service (HCS) that is conscious & open minded (see topics above), mission-focused, strategic, and process- minded leader with experience in managing & scaling customer service, and developing a performance culture (based on creativity, fun and opportunities) among a group of diverse, talented individuals. The HCS is a leader who is able to enable others to deliver measurable results that make the common vision a reality. The HCS will ensure nothing less than excellent customer service. Meaning we want every person (customer or not) that reaches out to us to be heard and the request handled in a way that it leaves the person satisfied. Responsibilities Reporting to the Founders, the HCS will lead all customer communication (support via website, email, phone and social media) and will have the following responsibilities: For a strong & flexible team that carries the same values and sense of quality as the founders. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Improve the customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Key Qualifications As a prerequisite, the successful candidate must believe in the core values of our company and be driven by its mission. The candidate should demonstrate a passion for breaking new ground by leading the way. Beyond that, we are seeking a candidate that has proven experience with implementing and managing and world class customer service experience. The successful candidate will most likely have had management experience. As noted, this is an organization which is driven by its values, so experience in managing a “values- driven” team will be highly prized. 3+ years of experience as a customer service manager 2+ years of experience in providing customer service support Excellent knowledge of management methods and techniques Perfect English, both verbally and in writing Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Additional requirements are: Serving & Supporting is your Passion - you should love communicating with people from an open, compassionate and supportive mindset. No request is too weird or small for you and will be handled with the utmost care. You strive to create the best service experience possible. People reaching out to us feel held by providing a secure space where they are helped and inspired. Results - proven track record of exceeding goals; evidence of the ability to consistently make good ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    We are a fast-growing, highly respected, young company that is now seeking to improving the overall structure and productivity and stabilize growth. Our website is a progressive, thought-provoking and alternative online platform for people exploring all aspects of Conscious Relationships, Conscious Sexuality, Natural Intimate Health & Beauty and Self Love. We provide articles, natural products and online courses; all aimed at inspiring and empowering women and men around the globe. We are now looking for an experienced Head of Customer Service (HCS) that is conscious & open minded (see topics above), mission-focused, strategic, and process- minded leader with experience in managing & scaling customer service, and developing a performance culture (based on creativity, fun and opportunities) among a group of diverse, talented individuals. The HCS is a leader who is able to enable others to deliver measurable results that make the common vision a reality. The HCS will ensure nothing less than excellent customer service. Meaning we want every person (customer or not) that reaches out to us to be heard and the request handled in a way that it leaves the person satisfied. Responsibilities Reporting to the Founders, the HCS will lead all customer communication (support via website, email, phone and social media) and will have the following responsibilities: For a strong & flexible team that carries the same values and sense of quality as the founders. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Improve the customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Key Qualifications As a prerequisite, the successful candidate must believe in the core values of our company and be driven by its mission. The candidate should demonstrate a passion for breaking new ground by leading the way. Beyond that, we are seeking a candidate that has proven experience with implementing and managing and world class customer service experience. The successful candidate will most likely have had management experience. As noted, this is an organization which is driven by its values, so experience in managing a “values- driven” team will be highly prized. 3+ years of experience as a customer service manager 2+ years of experience in providing customer service support Excellent knowledge of management methods and techniques Perfect English, both verbally and in writing Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Additional requirements are: Serving & Supporting is your Passion - you should love communicating with people from an open, compassionate and supportive mindset. No request is too weird or small for you and will be handled with the utmost care. You strive to create the best service experience possible. People reaching out to us feel held by providing a secure space where they are helped and inspired. Results - proven track record of exceeding goals; evidence of the ability to consistently make good ...
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