More than 6 months –
10-30 hrs/week –
Level 1 technical support agent which describe the work to be done.
• Respond to first level customer requests through primarily via email and occasionally via phone
• Resolve product or service complaints by probing; identifying the cause of the problem; searching for answers through the Knowledge base; providing and explaining the best resolution to the problem; and following up to ensure resolution.
• Attract potential customers by answering product related questions and offer suggestions about other products and services available for sales ...