Less than 1 week –
Less than 10 hrs/week –
I need to add some programming to the Vicidial code. I need to eliminate the DEAD TIME status. When a caller hangs up the call the system will place the agent on DEAD status until the agent 'reacts' and "hangs up the call" with the hangup button.
I need to change this behavior so that when a caller hangs up the call the system will give two seconds (configurable timeout) to the agent as "wrap up time" and then set ...