Less than 1 week –
Less than 10 hrs/week –
We're trying to get the following scenario to work:
Agent (User ID 100) is in a manual dial campaign. Manager (User ID 200) is in an auto dial campaign. When Agent's (100) makes a call and that call becomes live (e.g.: person answers, VM, etc.), it will force Manager (200) to be paused.
There's a MySQL table that lists extensions along with status (e.g.: PAUSED, INCALL, etc.). The problem is when the Agent (100) makes ...