More than 6 months –
30+ hrs/week –
We are looking for one or two agents to provide phone-based support, as well as email/ticketing based support, for our US based hosted services firm. This is a long-term, ongoing position.
Applicants must speak and write near-native level American English.
Intermediate Windows 7/8 administration
Intermediate Windows Server 2008 R2 / 2012 administration
VoIP / Asterisk (FreePBX) administration
Remote Desktop Services administration
Basic Active Directory
Basic Microsoft Exchange administration (email address changes, distribution lists)
Our call center ...