Zendesk Jobs

135 were found based on your criteria

  • Hourly – More than 6 months – Less than 10 hrs/week – Posted
    Hi there! A Swedish swimwear brand is looking for one or two exceptional customer service representatives working through email, with a possible extension to promotional work. What we will consider when you apply: - If you have worked with customer service before, especially good if it was for a clothing brand. - How good your English skills are (writing and speech - you will only do work through email though). - If you have worked through Zendesk before - How good you are to "think ...
  • Hourly – More than 6 months – 10-30 hrs/week – Posted
    Course Hero provides a suite of digital educational resources that help millions of students learn as efficiently and effectively as possible. We are seeking a Community Moderator to work 10-20 hours per week. JOB DUTIES: - Resolve issues raised by tutors and customers (students). Work with Customer Support to assure quality customer experiences - Take appropriate action with tutors who commit violations of platform policies - Communicate with users to clarify policies and answer questions on platform processes - Analyze and manage the performance ...
  • Hourly – 1 to 3 months – 10-30 hrs/week – Posted
    We have a Zendesk account where all of our tickets are. We need someone with experience using Zendesk to: 1) Read tickets and sort them using tags 2) Translate tickets manually if they are in a non-English language 3) Respond directly to some users in special cases We can train you to use our Zendesk setup in about 15 minutes. Looking for someone available from 9am EST to 9pm EST, for 4 hours per day. Use the word GOLDEN in ...
  • Fixed-Price – Est. Budget: $100.00 Posted
    Hi there, Looking for a person to create an extension for Magento. Functionality in custom extension 1) Extension for Enterprise and Community Edition 2) Make sure to quality check for no bug issues after installing extension 3) Can export and import guest customer data 4) Auto newsletter signup for guest customer 5) Auto Promotional email signup 6) Show order history of each guest customer 7) Different menu for Guest customer section Skills needed: PHP, Mysql, Magento, Zend Thanks, Peter
  • Hourly – More than 6 months – Less than 10 hrs/week – Posted
    eBuyNow is an eCommerce Management company engaged in the support management and online sale of consumer electronics products. We work closely with product teams to build and improve on a relevant knowledge base improving the customer experience and making current information readily available to agents. We are currently looking for an online Reputation Management Support agent for 4+ hours per day, 5 days per week or as needed. Hours may increase depending on availability. Experience with Technical and content writing ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    Creating Policy Manuals and Systems Configuring Infusionsoft (experience with Infusionsoft is preferred) Setting up customer service ticketing system using ZenDesk Writing letters and sending emails Returning phone calls Creating reports using MS Excel Project Management
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    MOBE is on the look-out for outstanding customer service agents. The right person for the position is able to see PEOPLE behind the typed words on their computer screen and will do everything in her power to ensure we continue to have happy customers. Required Skills: - Over 1 year experience working in Customer Support (ideally in an online environment) - Excellent written skills - Experience using Zendesk or other customer support system - Good Understaning of the IM niche - Ability to learn quickly ...
  • Fixed-Price – Est. Budget: $150.00 Posted
    I will provide you with access to our Zendesk Account, which has the Zendesk helpdesk portal set up. You are required to customise our Zendesk Helpdesk portal so that it blends in exactly with our main website (www.uafrica.com) using a custom header and footer that matches that of the www.uafrica.com site. The Zendesk helpdesk will be hosted by Zendesk on the domain support.uafrica.com This job requires that you have previously set up a custom ...
  • Hourly – 3 to 6 months – 10-30 hrs/week – Posted
    Due to an increasing volume of customers as our startup grows, we are looking for a few freelancers to work part-time with our communications and customer relations leads to handle customer order requests and inquiries via email. Responsibilities: - Respond to customer emails within Zendesk about product and company - Update customer orders and issue refunds based on interaction - Exercise care and compassion in dealing with upset and frustrated customers - Escalate serious issues to customer relations lead Required qualifications: - At least 1 ...
  • Hourly – More than 6 months – 30+ hrs/week – Posted
    Use of Zen Desk in handling tier 1 support and escalation procedures for a Food Order Management software company. Over 3 years experience in handling inbound customer support calls. Takes initiative,Motivated, Takes ownership of Customer needs, Excellent documentation skills, writing and Communication. Use of Microsoft suite Google Docs Learns new software quickly Zendesk Ability to Train customers by empowering them Ability to take ownership of all issues and fully resolve
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