Call Centre Scripts, Checklists, Dashboards

Closed - This job posting has been filled and work has been completed.

Job Description


I need to write a manual for a small telesales call centre.

I would like to see examples of what other companies currently use to manage and run their telesales call centres.

I am prepared to pay US$5 each for electronic copies of any of the following documents:

- Telesales scripts
- Customer follow-up scripts
- Cold calling scripts

- Call centre checklists
- Call centre work flow diagrams
- Call centre forms for operators to fill in

- Call centre reporting dashboards
- Call centre KPI sheets
- Call centre manuals

Please note, this listing is for you to just provide copies of existing material that you may have access to and not create anything.

**Before sending your documents through, please message me with details about:

- the documents you can submit
- the company it is / was used by
- the types of products that were used
- the number of pages
- a small sample of what it contains (e.g. copy of index)

If I think the documents will be of interest, I will advise you and then pay you via odesk upon receipt.

**Please do not just send documents through and request payment.

I look forward to working with you.


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