Custom Helpdesk

Closed - This job posting has been filled.

Job Description

This project requires the installation of a helpdesk ticket system (similar to zendesk or freshdesk, but on our own server) that includes the following features:

MUST HAVE:
1. Ability to support multiple products/domains/websites from a single account (for example if a user sends an email to support@domain1.com when an agent replies, the reply is sent from support@domain1.com. If a user sends an email to support@domain2.com when an agent replies, the reply is sent from support@domain2.com.
2. Email Ticketing and automatic email-to-ticket conversion
3. Reports: Agent ticket summary, Group ticket summary, Customer satisfaction report
4. Customer satisfaction surveys & reports
5. Multiple SLA Policy management with business hours and holidays
6. Automatic ticket prioritization, categorization and assignment

WOULD LIKE:
7. Support through unlimited Twitter accounts
8. Support through multiple Facebook pages
9. Feedback/support tab for websites

To apply for this project please specify the features you are able to include and the software you plan to use.

Thanks.