Customer Call-handling for Computer Repair Company


Job Description

Contractor will answer phone calls for a computer repair company. Will be required to process new leads, record customer information into CRM database, set appointments, update customers on status of repairs, answer basic computer repair and computer questions, and up sell customers on monthly maintenance plans.

* Excellent command of American English both written and spoken, no heavy accents!
* Good Communication skills
* Ability to work on the PST time zone
* Computer access with fast reliable internet connection
* A microphone or headset to use with Skype or viop soft phone
* Good organizational skills
* Ability to use our web based CRM software and or set appointments with Google calendar.
* Willingness to learn!

It would be a big plus and be sure to mention if you have experience with any of the following:
* SugarCRM
* Computer Repair
* Tech Support

Skills: english

Other open jobs by this client