Customer Service - Email Support from the Philippines for a creative, US tech Start-up

Customer Service - Email Support from the Philippines for a creative, US tech Start-up

Closed - This job posting has been filled.

Job Description

Are you the kind of person that loves to make a great first impression?

Are you located in the Philippines?

Do you love working with creative - tech start up companies? Then we have the job for you!

At 99designs.com we created the #1 online marketplace for Graphic Design services. Named “Best Startup Idea” in 2009 by SmartCompany and funded by Accel Partners (backers of Facebook and Groupon), we've now built up a community of over 115,000 freelance designers from all over the world and delivered over 90,000 graphic design projects to customers through our unique crowdsourced design model... and we’re still just getting started.

We are looking for a talented Customer Support Superstar to interact with our English speaking Customer base to deliver amazing email support.

The position is 30-40 hours a week, and we are looking for a long term, remote employee through oDesk! You would also be joining a growing team of amazing Support Representatives from San Francisco, London, Sweden, and Melbourne!

As a Support Superstar for 99designs, you will be responsible for:
- Provide Email & Chat support in English within your timezone.
- Contacting customers proactively to ensure a great customer experience
- Passing feedback and suggestions for improvement through to the rest of the team

Our ideal Support Superstar would have:
- Excellent written, email communication in English
- 1+ years of experience
- Tech Savvy
- A helpful, friendly attitude coupled with the ability to listen and guide
- Strong problem solving ability and a passion for resolving customer issues
- Ability to work independently and efficiently
- Willingness to make a difference and be creative

Experience in the graphic/web design industry is a BIG plus!

There is also the potential that we'll fill two spots...

Please feel free to contact me directly if you have any additional questions!

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Skills: design, facebook, english