Customer Service / Front Office Assistant

Customer Service / Front Office Assistant


Job Description

The ideal candidate must be able to observe problems and quickly identify and implement necessary solutions. He or she must also be flexible and positive with both teammates and customers. This candidate must be extremely detail oriented and organized. Strong written and verbal communication skills are a must. And he or she should thrive on the adrenaline of managing hundreds of customers simultaneously and working for one of the fastest growing company in the industry. The ideal candidate is open to change and quick to adopt as necessary.

The Interconnection Coordinator will work as a part of a 15 person team and will have resources available for mentoring and on-going questions, but he or she will also have responsibilities that must be executed independently and efficiently. Because of the nature of this relatively new and continuously growing industry, the Interconnection Coordinator will have many opportunities to be creative and innovative and improve the interconnection process as well as the customer's experience. We are a work-hard, play-hard team. We'd love to have you on board!


•Prepare, review and submit a high volume of Interconnection documents in accordance with various utility policies (accuracy is essential)
•Manage daily updates of interconnection tasks, manage project status updates, and generate necessary reports to complete assignments
•Proactive phone and email communication with SolarCity colleagues, customers and utilities to ensure proper documentation is obtained in a timely manner, and requirements are understood and communicated
•Identify common interconnection issues, develop suitable solutions and handle incoming inquiries in a timely, efficient and professional manner
•Suggest and participate in process improvements including better software utilization, creating application templates, critical reporting and summarizing information for other departments
•Research -- Conduct phone inquiries and web research to analyze and document interconnection requirements and processes for various states and utilities


•Minimum of 1 year of relevant work experience
•Proficiency with MS Office (Word, Excel); Adobe Acrobat Professional a plus
•Excellent customer service: Professional, empathetic, and customer-focused
•Good relationship management: Ability to work enthusiastically and professionally with utility partners and internal departments at SolarCity
•Flexibility: Ability to manage a high volume of customers/cases simultaneously and must thrive in a fast-paced, ever-changing environment
•Excellent verbal and written communication
•Enthusiasm: Candidate who contributes to a fun and friendly work environment
•Patience: Candidate who possesses a calm and positive demeanor


• Paid training with the nation's leader in solar power and energy efficiency
• Great people committed to making the world a better place
• Full benefits including health, vision, dental insurance
• 401k plan and stock options
• Career path opportunities for top performers
• Holiday Parties, Earth Team community group, discount gym membership, and more!

Our approach is to install systems to the highest engineering standards while making the switch simple for our customers. We've revolutionized the way energy is delivered by giving customers a cleaner, more affordable alternative to their monthly utility bill.

"I say to the young: "Do not stop thinking of life as an adventure. You have no security unless you can live bravely, excitingly, imaginatively"

Forward all resumes to for review and consideration

Skills: research, benefits, training, engineering