IPT Support Engineer

IPT Support Engineer

Cancelled

Job Description

Telecommute / Nationwide At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.
We are currently seeking an experienced CISCO IPT SUPPORT ENGINEER. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
* SIP, MGCP and H.323 protocols
* Voice Gateway and Gatekeeper support and administration
* ICM (IPCC, CVP and CTIOS) support and administration
* IP Telephony Solution Design and support
Preferred Technical skills and Experience:
* 2 years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
* Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
* Cisco CSS deployment and support experience
* UCCE (IPCC) Enterprise script, design, deployment and/or support experience
* H.323, SIP and/or MGCP deployment and support experience
* Demonstrated ability to perform complex problem isolation within
* Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
* Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN s, Bandwidth modeling] and VoIP infrastructures
* Experience configuring and troubleshooting Voice Gateways/Gatekeepers
* SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
* Cisco Emergency Responder (CER) a plus

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Skills: voip, troubleshooting, administration, design, routers, switches, lan, analysis