Inbound telephone support

Closed - This job posting has been filled.

Job Description

We are looking for someone to handle customer service duties for a small manufacturer of children’s goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.
2. Address user issues with the items, such as quality concerns or usability questions.
3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Monday, Wednesday, and Friday for approximately 2-3 hours per day
2. Has worked in a customer service setting or a similar customer-facing job
3. Has a solid command of written English to reply to customers

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your inbound telephone customer service experience
2. Your availability on M-Su 8 pm PST to 7 am PST (which time periods may you be available?)

About the company

We are a leading provider of online food safety training an certfication

Skills: english