Loaded Technical Support (Tier 1)

Loaded Technical Support (Tier 1)

Cancelled

Job Description

PLEASE READ THE COMPLETE JOB DESCRIPTION BEFORE APPLYING. SPAM APPLICANTS WILL BE REPORTED TO ODESK BY OUR HR DEPARTMENT.

DO NOT APPLY IF YOU DON'T SPEAK ENGLISH FLUENTLY AND WITHOUT HEAVY ACCENT.

We are looking for tech support reps (2-3) to work on UK time zone (different shifts on UK morning and evening hours)

REQUIREMENTS: (PLEASE ONLY APPLY IF YOU MEET THESE)

1) EXCELLENT ENGLISH:

You must be either Native English speaker (American, Canadian, British, Australian) or close to Native (in case you are from Philippines or other countries). This job is not for people with hard accents.

2) SKILLS:

There is loads of work (phone, email, chat support simultaneously) so you must 1) have experience in multitasking 2) have tech/customer support experience 3) must be able to deal with irate customers and not get stressed easily.

3) TECH SAVVY:

The product you will be supporting is a technical product. Even though you do not necessarily need to have tech support experience but you must be tech savvy.

4) SCHEDULE:

You must be available to work on UK hours. All shifts are part time hours (20-30 hours per week)

5) EQUIPMENT:

- Must have at least 3 mb internet.
- Must have at least 1 mb back up connection (if possible)
- Power back up should be there (if possible)
- Noise cancelling headphone or a Normal good one

6) WORK ETHIC:

It is very important that you have proper work ethic. Do not apply if:

- If you already have a full time job.
- If you have your own thing going on.
- If you jump from one job to another for a small raise.
- If you have attitude issues

7) CONTRACT:

Your will sign a contract which will have a non-exclusivity as well as NDA clause. Our legal team will go through your background, employment history, references and then you will be signed onto this project.

We have hired over 500 workers through odesk in the last two years and this is a long term career level opportunity for the right individual.

Pay: Will start off with $4 per hour. There is monthly attendance bonus and one increment per year of up to 50 cents.

Thank you!

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