This position requires solid technical and communication skills to provide software support for an Access-based medical application. Will be interacting with clients through email and phone, connecting to client systems remotely to troubleshoot issues when necessary. Common queries would include product installation and configuration, as well as software usage and tips. Complex issues may be escalated to our in-house staff and customization requests will need to be compiled after initial analysis and reported to the product manager. In addition, some development tasks may be assigned to address maintenance needs or specific aspects of new functionality in the application.
You will need to be available from 9 AM - 2 PM CST to receive support emails and calls. Please only apply if you can be available during these times.