Output directory is restricted by open_basedir (Joomla - Akeeba backup)

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Job Description

Hi i am getting the following error
Output directory is restricted by open_basedir
when i try to run Akeeba Backup inorder to backup my joomla sites. This has started happening after plesk was updated.

This is what akeeba backup website says about the error...

open_basedir restrictions effective on the output directory
[Warning] Warning

Your backup will not work when this message is displayed!

Access to the backup output directory is restricted by your PHP open_basedir setting. This kind of restriction is applied by your host in the server's php.ini which is usually out of touch to the users. In short, open_basedir restricts the directories any PHP script can write files to. Setting the directory's permissions won't help; this is a system restriction imposed by PHP settings.

You must use another directory, residing inside the open_basedir allowed paths. Ask your host for more information.

i checked in my servers php.ini file but saw that there was no path restriction at all.

I need someone who can fix this.

I am running windows server 2008 on a dedicated server .

i can give remote desktop access to solve the issue.