Outsourced Hosting Dept: LAMP Web Server & DNS Troubleshooter. Customer Service Required
We have 80+ customers on 3 webservers at a major hosting data center; email is handled by a major email provider. We are seeking an agency with technicians with at least 5 yrs. of experience in web hosting server administration. We need hosting and DNS requests handled at any time that they arise 24/7 for these 80 customers and technicians need to interact directly with the customers via phone and email. Issues are not constant but can arise any time of day or night. Candidates must have had at least 3 yrs. managing multiple LAMP web servers with at least 20 database-driven websites, including WordPress. Candidates must have had multiple experiences moving websites from one webserver center to another webserver data center.
Customer service skills, LAMP server and DNS experience required. Must provide multiple references for maintaining servers, as well as moving websites from one hosting environment to a different location.
Skills: web-services, customer-relations, apache