The Elevator Pitch:
We are at our clients service 24 hours a day, 7 days a week and 365 five days a year to provide you with the type of personal concierge and personal assistance services usually only enjoyed by guests in a five star resort ! On a daily basis our team of concierge professionals are handling a variety of inquiries & requests, ranging from the setting up of golf team times, to the procurement of event tickets (sporting, concerts theater etc.), to arranging preferred dinner reservations at the nations finest restaurants. We also offer a key date reminder service, a wake up call service, a full service travel desk, a 411 information service (through which we provide everything from up to the minute stock quotes, to weather forecast information, driving directions, 411 Information, sports scores, flight arrival & departure times, general research & much more ... In short - our clients : Tell Us what you Need & Consider it Done !
Detailed Job Description : To provide our clients the type of Personal Concierge Services that you would receive if you were a guest in a five star hotel.
Primary Duties & Responsibilities shall include:
- To PROMPTLY answer phones using a positive and articulate speaking voice with proper verbiage.
- Exercise judgment while handling client inquiries, and respond promptly with accurate and thorough information according to the individual needs of clients.
- Appropriately arrange and confirm all the Services featured in our Directory of Services and indicated below
To coordinate all aspects of the following Concierge Services, when required :
- Restaurant Referral & Preferred Reservations
- Event Ticket Procurement Services
- Golf Tee Time Reservation Service
- Guest Services
- Extend 'No waiting in Line' privileges at select nightclubs
- Key-Date Reminder Service
- Fine Gift Selection / Shopping Service
- Floral Services (Selection & Delivery)
- Limousine Services
- American Adventures & Tours
- Errand Running & Valet Services
- Conference & Banqueting Service
- Travel Service (Airline Reservations, Hotel Accommodations & Car Rental etc.)
- Airport Transfers
- Child Care Services
- Spa Reservations
- Recreation Planning & Coordination
- Business Support Services
- Home / Office Cleaning Services
- Other Concierge Services, as required.
Additional Services Required :
- Event Promotion, Creation and Management
- Follow Up with Clients on Requests
- Promote & Sell Concierge Services and Events
Greeting and registering clients and prospective clients
Arranging for dry cleaning pick up and delivery
Making travel arrangements
Booking dinner reservations
Making arrangements for event tickets
Tourist and city information
Map, driving and CTA directions
Arranging for pet sitting and walking services
Arranging for other services, i.e.; water plants.
Arranging for personal trainers
Booking cabs, limos and other transportation services
Arranging for maid service
Creating and sending out monthly e-newsletter/resident activities calendar
Personal & Business Research
Key Date Reminder service
Setup wake up call service (this is automated)
PLEASE DO NOT APPLY FOR THIS POSITION, UNLESS :
1. You have at least TWO YEARS experience as a Concierge or related customer service position
2. You are PROFICIENT with the following software - MS Windows Vista and Windows 7, Incredimail, Skype, MS Office, Outlook, Windows Instant Messaging System, Virtual PBX (Five 9), and know how to PROFICIENTLY navigate the Internet using it as your number one information resource!
3. You believe you have the ability to resolve our clients challenges, conducting thorough research to develop the most effective solution for the client. Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion
IMPORTANT : A COVER LETTER SHOULD ACCOMPANY YOUR RESUME / REPONSE TO THIS POSTING, TELLING US WHY YOU SHOULD BE SELECTED FOR THIS PROJECT !
no cover letter = very little chance !
Interested ? Please show us that you deserve this incredible opportunity by carefully reviewing our ENTIRE WEB SITE making sure you completely understand what it is we do !
Skills: virtual-assistant-skills, live-chat, travel-arrangements, email-support, research, internet-applications, internet-browsing