Problems in IT for business and providers - Market Research

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Job Description

What is it that small business fears in IT? What keeps the owners up at night? How can IT providers improve their service?

We are looking for contractors to perform research on 3 business groups, compile a list of research points from several topics and provide some brief statements for each.

The business groups are:

- Micro business owners (1-5 staff)
- Small business owners (6-30 staff)
- IT Service Providers (support/sales/repairs) for the above businesses.

For each group, we want to know 5 of the thoughts and concerns of the business owner or service provider in the following topics:

- Pains and problems with IT
- Having quality control systems
- Receiving Independent Advice
- Having a third-party assessment to verify their IT

An example of a Pain and problem for Micro business would be "Time to manage issues".

Once the concerns have been established, we would like to see a brief statement on what the issue is and what the risks are associated with the issue within the organisation.

For example: Micro business - Pains & Problems in IT

-Time to manage issues
-- Micro business owners struggle when it comes to finding time to manage IT issues. Typically they nominate a staff member to handle problems and liaise with their IT service providers.
-- The risk with this approach is that the owner must rely that the nominated staff member has the required knowledge to handle issues and that the provider is implementing appropriate and cost-effective solutions.
-- Having an auditing process, such as a maintenance record, or third-party verification could be a solution to ensure providers are implementing appropriate solutions.

As you can see, the sentence structure does not need to formal but clearly expressing the points is important.

Successful contractors will have a goof grasp of IT through research and experience as well as business processes in the micro and small categories.

In your application, please include a single example from the areas above with 2 dot-points outlining the concern to business.