VirtueMart Product Navigator

VirtueMart Product Navigator

Closed - This job posting has been filled and work has been completed.

Job Description

We are looking for someone to handle customer service duties for a small manufacturer of children’s goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.
2. Address user issues with the items, such as quality concerns or usability questions.
3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Monday, Wednesday, and Friday for approximately 2-3 hours per day
2. Has worked in a customer service setting or a similar customer-facing job
3. Has a solid command of written English to reply to customers

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience along with retail product experience
2. Your availability on M / W / F

In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product?

About the company

We are a small manufacturer of children’s goods that started in 2006. We have 2 successful product lines and may expand to more, depending on growth.

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Skills: english