Customer Service Rep

Closed - This job posting has been filled.

Job Description

Company Introduction:

The Unbelievable Testing Laboratory is a technology driven footwear company with sales globally.

Science is our passion, and it is the fundamental element that drives the hundreds and even thousands of laboratory experiments that take place on every footwear design we produce before it hits the market. We push the boundaries of style and function by bringing together seemingly unrelated combinations of technology, innovation and ingenuity. We create awesome shoes out of cutting edge materials, using advanced design processes and ultra lean production methods.

The brand launched in China in the spring of 2011, and launched globally in the summer of 2013, after a successful Kickstarter.com campaign. Our official international eCommerce and B2B business will begin in the Spring of 2014.

Reason for New Hire:

Because of our expansion overseas we are looking to hire 2-3 people to manage all of our customer service inquiries that we receive via email, phone, and on social media. This person will also be responsible for managing our eCommerce website upon it's launch in 2014. This will include the management of orders and all needed communications between our factory and warehouse in the United States.

The ideal candidate will be a self-driven individual who is passionate about making people happy. You should be a person who loves to get on a phone call or jump on an email to solve problems and help people get what they want from us. We are a technology driven shoe company, but more importantly we want to make sure all of our customers are satisfied not only with our awesome shoes, but also with the way our company interacts with them.

Preferred Background:

Ideally you will have come from a customer call center or a hospitality background. A job in which you loved interacting with customers on a daily basis. Additionally, we would like to look at candidates who have more than 3 years of work experience

The above is NOT mandatory, but is a plus. If you consider yourself a "people-person" who is very well organized, then you will be a perfect fit. 

This job is open to both local and non-local hires. We can provide support for all work documentation.

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