Customer Service Agent Required To Answer Order and Product Emails

Customer Service Agent Required To Answer Order and Product Emails

Cancelled

Job Description

Job Description
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We require a customer service agent to be able to answer customer emails including the following points as they come in between 24:00 and 06:00 GMT, 7 days a week (42 hours a week).

* Answer basic questions about our products (all necessary information will be available to you)
* Handle queries relating to order status
* Re-send order confirmation emails
* Handle refund requests
* Handle fraudulent orders
* Have an active facebook account and be experienced in using facebook

Requirements
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* 3 Years’ experience in customer service
* Experience in live chat applications
* Proficient at dealing with awkward customers
* Must be able to detect potentially fraudulent requests
* Must be fluent in written English.
* Must be able to work 7 days a week

How to Apply
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To apply, please respond with a covering letter and provide details of previous customer service experience including duties carried out.

Additionally, please state how you would reply to the following messages:

1. I have not received my digital download can you please advise how I receive this?
2. My digital download does not work in my region can you please help?
3. The product key to download my game is invalid; please send me a working code.

About Us
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We are an online business based in the Middle East offering gaming related products including digital downloads for sale via our website and other online marketplaces.