I am going to try to tell you what we want, but if it does not make sense it is because we are unsure of what the system can do. We had a gentleman that was going to do this system for us, and he had lots of ideas and things that could be done, but disappeared before he got started. Therefore we are not sure if what he claimed could be done, was possible or if he was just trying to sell us something in hopes of getting paid in advance.
Here is what he claimed that can be done and this is what we would like to do. He was going to set up a server plugged into our Comcast Internet connection. This was going to have two VOIP phone lines which we do not have, and would need to purchase. The idea was that we have one person and only this person would be calling in on the first phone line. Once a call came in the auto attendant would answer the call and emit the tone by pressing 1. That would answer the phone call and allow the caller to be in the system. From this point on we would not be able to use tones from a touch tone phone and would be required to use voice recognition. What the gentleman said could be done was that extensions could be set up anywhere in the United States. He stated employees could answer through the Internet i.e. someone in Phoenix could have a phone plugged into their Internet connection and be extension 101, and by voicing 101 or their name cause the system to ring them. Alternately, the incoming caller could voice new call or something to that effect and then by saying the area code and phone number or have the system automatically dial the number and be able to place a call to anywhere in the United States on the second VOIP phone line.
The bottom line is this we want a phone system that will answer a line with a tone and then work completely on voice recognition or something other than a tone after that. Our second option is as follows: Set up a server with fifteen VOIP phone lines. Each one that would be answered by a tone, and then depending upon which line called in would forward the call to a different number i.e. phone line A to phone number 1, phone line B to phone number 2, phone line C to phone number 3. The disadvantage to this system is that it requires the server to have fifteen VOIP lines versus two and it prevents the caller from selecting any other number than what is programmed already. If we are forced to use this second system we would need the ability to have people remotely log in and change any of the fifteen outgoing numbers. This is essentially what we are looking for, what do you think? I should also mention this. The reason is we have had such poor experiences with Vontage, Skype, and Comcast that we are gun shy about moving those lines over to VOIP again. The system that we are looking for is unrelated to the one we have and we were told it would be easier to use a server and put a new system in place for this separate adventure instead of trying to incorporate into the existing Nortel hardware. This software almost asurdedly exists, but we do not know where it is or how to set it up. If you know what the software is and can set it up and integrate it with the voice recognition, please let us know what you would charge for that scenerio. Please advise us as to the following: Is what we are looking for possible? Are you capable of doing this? What would this cost to have done?
Please do not respond unless you are 100% capable and confident of your abilities to perform this task. If you have not done it, aren’t sure how to do it, please do not respond to this ad, because it will not be considered.
Alternatively, if there is an affordable system out there that would host our VOIP phone lines and allow us to forward them much like Google voice or Magic Jack, we would be interested and this could be an option as well, if we could implement it.
Thank you in advance for your time.
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