Customer Support Representative - E. Asia


Job Description

Excellent work from home opportunity for a motivated professional who wants to provide support to customers and be part of a growing online immigration information and marketing company.

The position requires a highly organized and detail-oriented person who can effectively manage work independently, communicate very well and has strong computer/internet knowledge.

Salary will be competitive and based on your experience. Please provide your salary expectation when you apply.

- Provide assistance and support to customers via email
- Handle and resolve customer complaints
- Manage emails and customer accounts
- Forward general inquiry emails appropriately
- Document frequently asked questions, enter into knowledge database

- Must have previous Customer support, email support experience
- Must have high speed internet
- Able to work during U.S. hours, 6 days a week
- Able to have skype voice calls,
- Familiar with online applications such Gmail, Zoho, CRM tools, Teamviewer, Facebook, Twitter, Youtube
- Familiar with MS Word, Excel
- Excellent computer knowledge and able to learn new applications on your own

Skills: english, administration, email-support, marketing, gmail, facebook, twitter, youtube

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