Customer Support Representative, Tech Support
Closed - This job posting has been filled and work has been completed.
PresenceLearning (www.presencelearning.com) is a fast-growing, venture-backed company on a mission to help special needs children unlock their full potential. We make highly-needed clinical therapies fun, engaging, and impactful for each child and practical, affordable, and convenient for schools.
The Customer Support Representative will work with our technical support department to help manage the onboarding process, verifying data by conducting research, ensuring data is properly entered into our database, managing equipment orders and scheduling appointments on the technical support calendar.
The ideal candidate has a successful track record of handling multiple administrative tasks at once, a cheerful disposition, excellent communication skills (both written and verbal), a natural comfort speaking on the phone, superior organization skills, and an inclination toward customer service and support. You must be highly resourceful, easy to work with, and task-oriented.
This opportunity is for approximately 30 hours/week. The daily tasks will include: handling communications between the technical support department, clinicians and clients; conducting research, updating the technical support database, communicating with headquarters personnel; various other tasks as assigned.
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