Senior System Engineer

Closed - This job posting has been filled.

Job Description

*********** All applicants that do not submit a recording will automatically be declined. ***********

We are currently in need for a Senior System Engineer.

The qualities that we are looking for an applicant are the following:
 Good and Reliable Internet Connection and Computer
 Good Communication Skills (Need to submit a recording)
 Proactive, self-motivated and able to work under pressure.
 Positive attitude and customer service skills
 Able to work independently and as part of a team
 Strong analytical skills with good understanding of both technical/business issues
 Good communication skills, ability of understanding customers’ needs
 Good problem solving and customer focused approach
 Display initiative and responsibility
 Fluent English both verbal and written

Duties and Responsibilities but not limited to the following:
 Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.
 Receive escalated ticket from the Helpdesk and On Boarding.
 Remotely diagnoses and resolves requests utilizing remote tools.
 Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.
 Administers Windows domain account issues.
 Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.
 Documents all end-user interactions in incident management system/ticketing system.
Skills Required: Skills, Knowledge & Abilities
 MCSE, MCP, CCNA and A+ required but not mandatory.
 Solid knowledge in computer operation system and network system.
 Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.
 Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.
All applicants that do not submit a recording will be automatically declined.