Title: Operations Analyst
Company: Bedroom Furniture Discounts (e-Commerce)
Employee Type: Full Time. Must be able to work EST hours 9AM-5PM Monday-Friday or more) 40+ hours a week
Industry: E-commerce, Retail, Home Furnishings
Experience: Some customer service and/or operations experience preferred
Requirements - Perfect English (spoken and written)
Will be responsible for placing orders with furniture manufacturers, following up on the shipment and tracking of these orders and helping solve any customer service issues that may arise. Will be directly working with manufacturers, delivery partners, and trucking companies. Requires great interpersonal, analytical, and administrative skills and proven communication skills. A large part of the job is to make sure the customer is happy from the moment they place their order to when they get their delivery by keeping them informed throughout the process and making sure that delays are not being caused.
ABOUT OUR COMPANY:
Bedroom Furniture Discounts, a rapidly growing e-commerce startup.
We have more than 15 years of experience in the furniture industry. We deliver furniture across the United States and Canada. In addition to being a retailer, we are also a wholesaler with direct agreements with furniture manufacturers around the globe.
We provide FREE WHITE GLOVE DELIVERY throughout the United States. Our customer-focused philosophy has led to thousands of happy customers.
Our mission is to offer high quality affordable furniture that lasts. Our knowledgeable team of experts works directly with the furniture craftsmen. We have many years of furniture experience and can provide our customers with an in-depth understanding of how to distinguish quality furniture.
Skills: english, email-support