Persons answer telephone calls and e-mail messages from customers seeking guidance on technical problems. They need to find out the cause of the problem immediately. They should be able to explain the ways of solving the problems, step by step, patiently.
. Everyday they provide valuable support for computer users in different work environment. They examine problems and monitor the network to ensure its availability to system users.
Receive calls from customers
Assist customers with their concerns
Provide solutions to the concerns of the customers regarding their problem on their appliance or gadgets.
Further explains to the customers the provided instructions with their technical problems
Discuss the instructions to the customers as clearly as possible.
Encode important details about the customers and the computer or appliance.
Record and encode the transaction
Politely greet and finish the transaction with the customers