eLearning Helpdesk

eLearning Helpdesk


Job Description

This is a not a short term contract, long term commitment required.

The job will be broken up into 2 tasks
1) Providing 1st level technical support for 2 learning management websites.
2) SFTP server monitoring

Task One:
Learning Management Tool Monitoring
- Provide 1st level support for the two systems
- "How-to's" adding, modify, terminate accounts, password resets
- Review & distribte training material with first time users
- General usage tutorials (how to find a course/registrations)

Task Two
SFTP administration
- Support SFTP server (Amazon Hosted) and connectivity to internet
- Respond to issues reported (via email) by customized application
- Follow up with Amazon on hardware related issues or upgrades required and connectivity issues with US SFTP server.
- Follow up with 3rd party hosts to report and resolve issues related to data pull push process and servers as part of the solution.

Skills: management, training, administration, amazon