The Company is looking for a Virtual Assistant with a strong background in providing customer support. The role requires someone who has the discipline to be available and working during normal California (USA) business hours, 8am to 5pm PST.
Duties and Responsibilities:
- Project management (task management).
- Manage contact lists.
- Maintain a calendar and set up meetings.
- Handle correspondence. Respond to client inquiries by phone or e-mail.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills and Specifications:
- The person needs to have impressive telephone etiquette to do the job.
- He or she needs to be an excellent communicator so should have great communication skills.
- The required skills in a person are exceptional computer skills, good organizing and planning skills.
- He or she should be an excellent learner with the ability to understand, and execute complex written and verbal instructions.
- The person needs to be able to maintain customer confidentiality and should be very honest.
- He or she should have the quality of being calm and composed even in emergencies and opposite situations.
- He or she should be able to deliver excellent and satisfactory customer service, externally and internally.
- He or she needs to have the quality of work under rigorous pressure and meet close deadlines.
- American English should be flawless.
- Cool and savvy with technology. Must be able to troubleshoot basic software and computer errors, must be familiar with online tools.
- Must be willing to work U.S. business hours.
- Must have the following office setup:
** a computer or laptop with Windows, 4 GB of Ram or more +
** high-speed internet connection
** an extremely quiet environment - no noise whatsoever.
Salary Budget: Php 15,000 monthly
Skills: customer-relations, online-assistant, virtual-assistant-skills