Statistical Analysis on 270 respondents of an 8 question survey
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I recently conduced an 8 question survey of 280 of my clients.
Responses are mostly 0-10, Yes/No or Short answer.
Here is the survey they completed (or a call centre contacted them and completed it via phone)
I would like someone who can take that raw data in excel and turn it into simple and meaningful insights that I can present to my team so we can benchmark future performance.
A few extra bits of information that you should know:
We run a system called Net Promoter Score which places a lot of importance on the first question "on a scale of 0-10, how likely are you to refer us to a friend"
9-10 = Promoter (green)
7-8 = Passive (yellow)
6 and below = Detractor (red)
You can learn more about it here.
I would like the summary to involve any interesting insights you can gain around the 'Net Promoter Score'.
If this is something you can achieve, I'd love to work with you.