We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.
Resolve or delegates customer support issues with minimal to no supervision.
- Participates in strategic planning for development of the customer support department.
- Contacts suppliers/shippers to resolve customer support issues or concerns.
- Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.
- Direct customer contact by telephone, e-mail and fax.
- Addresses customer concerns in a friendly, confident, and timely manner.
- Performs other duties as assigned.