Check E-Mail, and Respond to Customer Messages, and Tickets 3 Times Per Day
Closed - This job posting has been filled and work has been completed.
We are needing to outsource an employee who is willing to do one or more of the following tasks. Please state which you would like to do, and your hourly rate, WHEN WE ARE USING YOU.
1. We are looking for employees who would be willing to be AVAILIBLE to do at least a 8 hour day for incoming calls and is able to be trained on our products, services, and so on so forth. This person would take phone calls between these hours, and would log the following information in an excel worksheet that would serve as your time card: customers full name, email address, incoming number time of incoming call, duration of call, subject of call, and any notes about the call and if they are or are not a current customer. you would then be able to help them and answer their questions about the 2 businesses we own, and would assist them.
2. Check incoming technical tickets 3 times per day, and respond to customers. If you did not know how to answer, then you can forward to me, and I would respond to you, and you would in return respond to the client, so you can learn, and so you know the answer and how to do it next time that question is asked.
3. 24/7/365 Live chat support agent. Of course, we cant ask you to ALWAYS be available, but we are looking to start offering 24/7/365 chat as well as phone support.
ALL these jobs are offered only by semi-dedicated rates. We want someone who is available, and has a high speed internet connection, but, semi dedicated staff means you only get paid if a client contacts you. these are both small businesses, so their may be 20 calls or emails or chat sessions 1 day, and none the next. If your still interested, please submit the best rate you can work for, and how good of English you speak.