Dental Lab Customer Service

Dental Lab Customer Service


Job Description

Job Description

We are looking for someone with Dental Office or Lab experience to provide technical support to our worldwide clients. Specifically, you will:

1. Handle email requests by looking up customer orders in our support system and creating a ticket.
2. Address client issues with the items, such as quality concerns or delivery dates
3. Respond to emails and phone calls regarding dental cases transmit information to the lab.

We are looking for a contractor who meets the following requirements:

1. MANDATORY – Dental Office or Lab Experience, either as a technician or in a support role. If you do not have Dental Lab experience, please do not apply
2. Expert knowledge of dental lab procedures, materials, and techniques. You will be talking to dentists and other laboratories about active cases
3. Perfect English and has a solid command of written English to reply to customers via email
4. Ability to handle calls 9AM to 5PM Monday-Friday US Pacific Time Zone
5. Expert understanding of MS Office products, especially MS EXCEL and WORD
6. Available for the long-term, as in many years

How to apply

To apply, in addition to a cover letter, please include the following:

1. Your experience in the dental industry and, specifically in technical support
2. Your level of expertise in Microsoft Office
3. Your customer support experience
4. Your English background
5. A list of references with telephone numbers of your previous or current dental jobs. These references will be contacted prior to hiring.

About the company

We are a dental laboratory that services clients world wide. This is a permanent long-term job.

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