Product Support Professional

Product Support Professional


Job Description

We are a leading online marketing company that is looking for a passionate individual to join our team as a Product Support Professional.

We are dedicated to designing cutting edge products, plugins, and training courses to help online marketers and local business reach a new level of success in any market.

The Product Support Professional is a full time position. Responsibilities include but are not limited to:

- Answering customer inquiries by email/phone
- Tracking and reporting software bugs
- Resolving customer billing issues
- Offering additional products and/or services to customers

This job is a remote, “work from home” position. Therefore, applicants must have impeccable work ethic and dedication to personal goals and time management.

Our pay scale is competitive with industry standards and is dependent on applicant work experience and background.

If you are interested in this position please send a brief description of yourself, why you believe you are an ideal candidate for this job.

Required Experience:

2+ years call center experience (preferably within both customer service & sales environments)
1+ years technical/support experience (email/chat/phone)

Ideal Candidate Will:

- Pay Attention To Detail
- Have An Excellent Command Of Time Management
- Meet/Exceed Goals
- Be A Team Player
- Be Extremely Organized
- Have Impeccable Work Ethic
- Be Dedicated To Growing The Business
- Have A Working Knowledge Of The Online Marketing Industry
- Have Experience With Inside Sales
- Offer Outstanding Customer Service