Customer Service Specialist - LivePerson chat, e-mail support & inbound calls for scanningjames.com

Closed - This job posting has been filled.

Job Description

Are you the next Customer Service Specialist to join our great international support team in the Philipines?

You can be a home mum or a student – everything is possible as long as you meet our requirements!
You will be providing superior service in English to our customers visiting the website scanningjames.com– a world-wide document scanning service. The customer service is open 24/7 and we operate four shifts per day.

As a Customer Service Specialist you will be using the customer service tool LivePerson and be ready to do live chats and respond to e-mails. You will need to have a stable and fast internet connection in order for you to receive inbound calls from our VoIP phone system and register call summaries in LivePerson.

For this position we only recruit through oDesk

YOU WILL BE

• serving customers by live chat, e-mail and phone.
• providing service and assisting customers in making a decision to
sign up and make a purchase.
• solving customer’s problems or at least suggest some solutions.
• handling customer billing issues, complaints and reporting errors to
the technical department.
• cultivating and bolstering the company’s image online.
• handling approximately 80-120 customers per each 8 hour shift.

YOU MUST BE

• fluent in English, both verbal and in writing, and native English
speakers are preferred.
• with a positive attitude, have an outgoing and service-minded
personality and be highly motivated.
• good at problem solving and have strong communication skills.
• cheerful, energetic, organized, well-informed and be an adaptable
individual.
• fully capable of using LivePerson to handle inquiries and track all
correspondence.
• flexible with schedules and be available in shifts of 8 hours/day
minimum 21 days a month.


Asia-Pacific
02:00 - 10:00 CET
01:00 - 09:00 GMT
08:00 - 16:00 APT
17:00 - 01:00 PDT

COMPENSATION

As per agreed.

You will get paid for initial training and then only when handling live chats, e-mails and phone calls in LivePerson. You are free to do other work when you are idle. scanningjames will only pay the contractor for the actual live chats, email or calls handled. Shifts when idle will not be paid for.

Time tracking is done by using the oDesk Team App. Payment is based entirely on your time tracking and is done weekly though oDesk.

When you qualify and apply for the job you will be invited to do a verbal English interview test on Skype.

MINIMUM REQUIREMENTS

You will have to complete the following tests before your apply. All tests are free.

English Basic Skills
90% - oDesk score 4.5 out of 5
https://www.odesk.com/tests/708

English Spelling
90% - oDesk score 4.5 out of 5
https://www.odesk.com/tests/911

English Vocabulary
75% - oDesk score 3.75 out of 5
https://www.odesk.com/tests/869

Telephone Etiquette
90% - oDesk score 4.5 out of 5
https://www.odesk.com/tests/571

E-mail Etiquette
85% - oDesk score 4.25 out of 5
https://www.odesk.com/tests/506

Call Center Skills
60% - oDesk score 3 out of 5
https://www.odesk.com/tests/484

Customer Service
85% - oDesk score 4.25 out of 5
https://www.odesk.com/tests/785

General Typing speed
55wpm - 99% accuracy
http://www.typingweb.com/tutor/certification/

When you qualify and apply for the job you will be invited to do a verbal English interview test on Skype.


REQUIREMENTS FOR YOUR COMPUTER

- a PC & Mac.
- a fast and stable internet connection.
- a headset for your PC.
- be able to run LivePerson.
- be able to run oDesk Team App.
- be able to run Phone.com Communicator.

Please perform a VoIP phone service test on your internet connection by clicking the below link and click "Click to start test".
You must get a MOS test score higher than 4 out of 5.

http://www.phone.com/customer-support/test-your-network-voip-performance/


Now that we have covered the basics, please feel free also to ask Marianna Frangos at the email marianna@ofelosmedia.com for more relevant information regarding the position, our service and the expectations we have.

http://www.scanningjames.com/careers/customer-service-specialist/