Monitor incoming email and phone call, log issue into a issue tracker software, response to customer within service level and also keep track that issue has been worked on, regular updating of issue to customer via email or phone call. Report to management when the support does not respond and resolve problem quick enough
Good attitude needed, good communication skill, strong internet connection, and also able to work monday to friday, 10am to 7pm
Long term job, so we are looking for committed people.
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