CSR for Online Retailer

CSR for Online Retailer

Closed - This job posting has been filled.

Job Description

Our company is one of the leading online retailers for Chinese electronics which include Android tablets, Android Mobile phones and many other products. Although we provide Chinese products our company is ran by Westerners’ who understand the importance of providing great service. Our aim is to provide the best customer service available online and to become a more reputable company.

We are looking for 1 Customer service representative that can cover an 8 hour shift 5 days a week. He or she must be an enthusiastic and friendly representative. Provide product and service information and resolve customer complaints by pinpointing problems; offers solutions, corrections, or adjustments; and follows up to ensure customer satisfaction.

Qualifications

- Has intimate knowledge of the customer’s needs
- Able to communicate clearly, both written and in speech
- Enthusiastic and friendly.
- Able to handle complaints, even when handling unpleasant customers
- Works accurate and with eye for detail
- Able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
- Handles situations in the best interest of both the customer and company.

Primary Duties

A CSR may perform any combination of the following tasks:

- Respond to billing inquiries and handle customers’ bill complaints.
- Provide information about company programs, products and services.
- Provide data to customers requesting new services and products
- Seek resolution of customer complaints.
- Make changes to either products or orders via website admin.
- Responsible for answering all inquiries via chat and email.
- Completes supporting paperwork and data entry as required
- Learn and use company CRM.

Customer Service Job Experience
- 1 or 2 year experience in related work preferred.
- Minimum: High School Diploma or equivalency

This position will be a learning process but we want someone who is up to the challenge and interested in growing with the company. If you feel this is the position for you, please send us your resume and let us know about you.

Other open jobs by this client