Reply Customer Tickets & Questions
Closed - This job posting has been filled and work has been completed.
We need a virtual assistant to reply our customers' tickets & questions during Jan. & Feb. 2013.
*We are selling cosplay costumes online.
(1) Jan. 2013 [4 days]
*on 25th, 26th, 27th, 28th Jan. 2013
(2) Feb. 2013 [18 days]
*on 1st-18th Feb. 2013
(1). 2 hours in morning: 7:00 - 9:00 a.m. AND
(2). 2 hours at night: 10:00-12:00p.m.;
*totally 4 hours per day.
*the time is on Philippines time.
1. reply customers' tickets;
2. answer customers' reviews (questions);
3. data entry (our in-house system).
*We will provide training menu for each type of jobs, and provide with MSN contacts to enable both of us can communicate with each other for any difficulties.
1. good in English (able to communicate with customers);
2. polite & patience, will not use impolite English when providing customer support;
3. responsible & independence (will follow the working time & jobs themselves).
1. Never disclose any training menu & documents we sent to you, they are all confidential business documents.
2. If there are any difficulties (e.g. internet problem, cannot work at specific date, work delay), you can send me email, and I'll know what's happened.
3. If the performance is good, we will consider sign longer VA contract with you. :)
Skills: english, virtual-assistant-skills, email-support