Reply Customer Tickets & Questions

Reply Customer Tickets & Questions

Closed - This job posting has been filled and work has been completed.

Job Description

We need a virtual assistant to reply our customers' tickets & questions during Jan. & Feb. 2013.
*We are selling cosplay costumes online.

Working dates:
(1) Jan. 2013 [4 days]
*on 25th, 26th, 27th, 28th Jan. 2013
(2) Feb. 2013 [18 days]
*on 1st-18th Feb. 2013

Working hours:
(1). 2 hours in morning: 7:00 - 9:00 a.m. AND
(2). 2 hours at night: 10:00-12:00p.m.;
*totally 4 hours per day.
*the time is on Philippines time.

Jobs description:
1. reply customers' tickets;
2. answer customers' reviews (questions);
3. data entry (our in-house system).
*We will provide training menu for each type of jobs, and provide with MSN contacts to enable both of us can communicate with each other for any difficulties.

Requirements:
1. good in English (able to communicate with customers);
2. polite & patience, will not use impolite English when providing customer support;
3. responsible & independence (will follow the working time & jobs themselves).

Working terms:
1. Never disclose any training menu & documents we sent to you, they are all confidential business documents.
2. If there are any difficulties (e.g. internet problem, cannot work at specific date, work delay), you can send me email, and I'll know what's happened.
3. If the performance is good, we will consider sign longer VA contract with you. :)

---
Skills: english, virtual-assistant-skills, email-support