Level 1 Technical Support in Spain

Level 1 Technical Support in Spain


Job Description

We are looking for a customer service individual for software in aerospace industry.

Somebody who's able to:
- provide level 1 phone and email initial customer support
- provide initial triage of IT and network infrastructure (LDAP, VPN, JBoss. Firewalls)
- run simple SQL queries
- log in to Unix severs to execute commands/scripts to conduct initial diagnosis of client's systems
- be on call 24x7 during critical deployment and/or go-live phases

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