I am currently looking to hire someone that can provide level 2 support as part of my team. I have a number of customers that we support, and have a level 1 Help desk that creates the ticket and distributes. Level 2 would be responsible for a customer call back and remotely working on the systems to resolve the issue in a timely manner. There are some service levels and escalations that would apply. In addition, there would potentially be some monitoring that would need to be done as part of the position.
Skills: microsoft-windows, remote-computer-repair, microsoft-small-business-server, server-administration, windows-xp, windows-7