It is about helping Call Center agents get a better understanding, and listen to their calls as a customer.
We will send you a document with product knowledge. You need to understand the product & then receive calls as a customer on that product.
We will get you online with our agents. You just need to listen to them and get paid.
Be sure to ask questions from customer's perspective. Imagine youself in place of our customers.
Suppose for UK Solar panels. We have a team to call UK residents and sell them solar panels free of cost, sponsored by Financial Institutions.
We will send agent's name in an Excel or Word Sheet. After taking call you need to give that agent a rating on a scale from 1 to 10. 1 being the worst and 10 for the best...
Find attached file for script and be ready to work!