I own a few websites so I will always need good reliable reps. If you are not willing to begin within 4-5 days, do not reply. Looking for serious customer services reps looking for long term employement.
We have a laid back environment and all of our customers are easy going We receive 20-30 calls per day. Our customer are into beauty and hair related products
The new Hire will work as a CS Rep for the 1st 60 days and then will possibly be promoted to a Manager and in charge of find us an office and in control of new hires.
Would prefer someone who has internet access with good connect ONLY.
1.Answering Phone Calls/Concerns. (Familiar with Soft Phones, etc)
2. Email Support. Live Chat Support.
3. Adding Tracking #'s to customers account Once Shipped
4. a few times a Month, Adding New Photos
5. Following up on Sold Out orders to get customer to choose Alternatives
6. Placing Phone Orders with customers
7. Linking Building and Other SEO Work (a plus, not required)
8. Familiar with E-commerce shopping cart software
Work Hours USA Eastern Standard time:
Monday-Friday 12 Noon-8pm EST
Saturday: 12 Noon - 4pm EST
My last rep worked for me for 3 years. This is a sales job of Hair. Outbound sales will be required in rare circustances. Either a softphone or forwarding to a skype account will be done for you to receive calls.
I am looking to hire possibly 2 Female Reps. Possibly a female rep with proper skills. I will need you to reply with a voice recording. Please go to speedtest.net and run a speed test. reply with a jpeg copy of the test.
Hope to hear from you soon
Skills: sales, selling, skype, test, email-support, live-chat, paypal