Customer service representative


Job Description

Greets customers and administrates check-in process, admittance and reservations, and
checks them in for facility use.
*-- Assists with signing up for Center and programs, sells memberships, takes in daily
admissions. Collects payment from customers. Registers transactions on computer and
issues receipts. Performs cashier responsibilities.
*-- Provides friendly customer relations while providing assistance to patrons requesting
information on services, programs and general information.
*-- Answers questions, provides directions and provides explanations regarding the use of
facilities. Works scheduled shifts.
*-- Provides administrative support for the Center by maintaining current information on
membership files, release forms, facility usage and report logs.
*-- Performs general office work; answers telephones; types letters, memos, and other
information as necessary. Maintains an adequate supply of informational flyers,
brochures, and pamphlets.
*-- Enrolls patrons in fitness, aquatic, recreation and other programs.
*-- Maintains clean environment; performs janitorial duties as required or assigned to include
body fluid cleanup, sanitizing area, and light housekeeping.

Education and Experience
-- High School diploma plus six (6) months customer service experience, or any equivalent
combination of education and experience.
-- Experience in the use of word processing, typing, and 10-key calculator by touch are
Necessary Knowledge, Skills and Abilities
-- Working knowledge of data entry into the computer, and knowledge of telephone
-- Skill in handling cash transactions, operating cash register, and giving correct change.
-- Ability to establish and maintain effective working relationships with employees and the
public; ability to communicate effectively, verbally and in writing; ability to follow
written and verbal instructions.
Special Requirements
-- Must pass a Background Criminal Investigation check.
-- Must be willing and available to work morning, afternoon, evening, weekend, and holiday

Skills: typing, computer-literacy, interpersonal-skills