Mandarin Speaking Customer Service Representative

Mandarin Speaking Customer Service Representative

Cancelled

Job Description

We are searching for customer Service agents that speak Mandarin to receive calls from
China regarding different goods. Specifically, you will:

1. Handle Customer's concerns regarding backorders or late deliveries
2. Resolve cancelations and refund requests by looking up customer orders in our support system and processing an RMA.
3. Address customer's general concerns and questions.
4. Respond to emails regarding customer's accounts.

Contractor requirements

We are looking for a contractor who:

1. Is available Monday through Friday, for approximately 5-8 hours per day.
2. Has worked in a customer service setting or a similar customer-satisfaction job.
3. Has a solid command of the language (Mandarin).

How to apply

To apply, please respond with a cover letter that includes the following:
1. Your customer service experience
2. Your schedule availability

In addition, please send us the results of the personality test that you may take at the link below:
http://www.humanmetrics.com/cgi-win/JTypes1.htm

About the company

We are customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for the past 16 months.

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